The problem with generic sending addresses
Most e-signature tools send on your behalf from their own domain - something like [email protected]. Your client gets an email about an important contract from a name and address they have never seen. The result is predictable: it gets ignored, deleted, or quarantined in a spam folder. Then you are back to chasing it.
When the same request arrives from your own domain, everything changes. The signer recognises you, trusts the email, opens it, and signs. AirSign's custom domain sending makes that the default.
What custom domain sending gives you
Emails from your brand
Signing requests come from your domain and your name, so they look and feel like every other email your clients get from you.
More trust, fewer spam folders
A recognised sender is far more likely to be opened and far less likely to be flagged as suspicious or phishing.
Replies come back to you
When a signer has a question and hits reply, it lands in your inbox - not a black hole - so you can answer and keep things moving.
A consistent client experience
From the first email to the signed copy, the whole interaction carries your identity rather than a third party's.
How it works
- 1Add the domain you want to send from and verify that you own it by adding the records AirSign provides to your DNS.
- 2Choose the from name and address signers will see - for example, your name at your company domain.
- 3Send your documents as normal. Every invitation, reminder and completion email now goes out from your domain.
Verifying the domain is what allows your messages to pass authentication checks, which is exactly what keeps them landing in inboxes rather than spam.
Who benefits most
- Agencies and firms that send on behalf of their own brand all day
- Professional services where trust and reply-ability matter (legal, accounting, financial advice)
- Sales teams who want proposals to look like they came from the rep, not a tool
- Any business that cares about a polished, on-brand client experience
Make every signing request look like you
Custom domain sending pairs naturally with sender profiles if you operate multiple brands, and with automatic reminders so even your follow-ups carry your identity.
See the full details on the custom domain emails feature page.